We Can Deliver Our Unique Jewellery Worldwide

Shipping and Returns

UK ORDERS

All UK orders are sent by First Class Recorded Post (which has to be signed for) and incur a charge of £2.00 for packaging, handling and post. Orders usually arrive the working day after they are posted, but may take longer depending on the Royal Mail. We also offer a Special Delivery Service to our UK customers from £3.75 (which is charged by weight and value plus a £2 packaging and handling cost per delivery) this insures your jewellery during the delivery process, allows your order to be tracked and is guaranteed to reach you by 12 noon on the working day after dispatch (Mon-Thur). We recommend this service for all large orders.

EUROPEAN ORDERS
We recommend that all European orders are sent by Insured Airmail, which will need to be signed for at a cost of £5.00. There is a £1.00 packaging and handling fee added to all orders.

WORLD WIDE ORDERS
We recommend that all Orders outside of Europe are sent by Insured Airmail which will need to be signed for at a cost of £5.00. There is a £1.00 packaging and handling fee added to all orders.

Packaging
Each clip comes with an instruction leaflet and suede effect burgundy or black pouch that is included in the price. Black velvet hinged boxes are available for an additional £1.00 each and are an ideal addition if buying as a gift!

Returns / Damaged Shipments
In the event that a package should arrive damaged, there are some essential steps that need to be taken. If the package is received damaged, incomplete, broken, crushed, or resealed in any way, you must contact PSK Jewellery Ltd within 48 hours. It is mandatory that the original box is kept with all the packing and shipping materials and enclosed merchandise intact. IF THE ABOVE CRITERIA ARE NOT MET, PSK WILL NOT HONOUR CLAIMS OF DAMAGE OR A SHORTAGE OF GOODS AND YOU WILL BE HELD RESPONSIBLE FOR THE FULL PAYMENT OF THE TOTALS LISTED ON ALL ENCLOSED INVOICES.

Not As You Imagined/Faulty Goods
All items are individually checked before they are sealed in a clear polythene bag at the time of dispatch. When you receive your order you should check the item before you open the bag. Should an item not be as you imagined it, please return it to PSK in the same unopened condition that you received it, well packaged for the journey. (Please note that when returning unwanted goods we will not refund you the postage but a full refund for the value of the item will be given).

By opening the bag you are accepting that the jewellery is in perfect condition. In the unlikely event of there being any visible defect in the jewellery items shipped, PSK Jewellery will offer a replacement, or full refund. Simply contact us at info@clipbitz.com stating your order number (printed on your invoice) and a brief description of the problem. You must obtain a Return Reference Number from us which should be quoted when returning the goods. (Please note that you must contact us within 7 days after the day that you receive your goods and the jewellery must be in its sealed bag) In the event that the items are faulty, PSK Jewellery Ltd will incur all recorded delivery postal charges involved in the return and replacement of your jewellery.

It is very important that all jewellery sent back to us from the UK, is sent via Recorded Delivery in a padded envelope, as we cannot be held responsible for any items lost in the post during transit to us. Please note that we cannot accept any returns once the polythene bag has been opened. This does not affect your statutory rights as a consumer.
*Please note that all purchases from the Special Offers section are not returnable